I do not generally write posts that get this personal. As this post is concerning my personal customer service attitude, I’m willing to. Customer care is personal, therefore it is appropriate. It is of the way in which I learned how to care for my customers. I probably won’t let you know the website hosts name, since I now compete with them. Having said that I paid them back to start with by giving them some good marketing in appreciation of their support.

It was pretty early in my cyberspace existence. I had learned nothing, actually , but I was enjoying a try at creating internet websites. So, I must say I stuffed them up. And not only one, either – all of my internet sites crashed. I assume I must have messed up an element in the database management.

I had just paid for around ten internet sites, too. It actually required one more year to learn how to advertise the sites so that they made money. This is another tale, though. The web sites stayed like that for a while. I was reluctant to request the help of my hosting companies support service team. After some time I figured I had better do something. So I got the courage to ask the web site host for assistance via the live support.

Initially I even had them baffled. I still respect that they didn’t just ignore me and put my sites in the too hard basket. After what I thought was a considerable time for the support team to be spending on me considering the price of the web hosting plan they got the first site working. After which they calmly went through each website, rectifying each and every one.

I don’t remember just how long it took it had taken for the woman to fix my sites, however , repair them she did. I thanked her profusely, as I was so grateful for the support. Really, less than $4 a month (at that time) to pay for servers, control panel licenses as well as the service!

Her answer was in fact, “that’s just what we’re here for”. It had such an impression on me that I became an affiliate of their site and advertised their site exclusively for ages. It all taught me the right thing to do. I figured out that it is rewarding to begin treating customers with consideration. I strive to copy them even now. I’m sure it will eventually mean a strong, loyal client base.

Even when you are not our customer still I’ll try to give you my time. There is a great movement of kind individuals online that make it all worthwhile. We’ve a strong ambition to become one of them. So you don’t need to summon the courage to be able to ask us, as, “that is what we’re here for”.